Payment and Refund Policy

Last updated: 23 September 2026

Scope of the Policy and the Services It Covers

This Payment and Refund Policy applies to all commercial transactions conducted through the website operated by famerixly. The services covered include professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. These services are delivered on a commercial basis to clients located primarily in the United Kingdom. The policy governs payments made for one-off projects, ongoing service agreements, and any related digital deliverables. It does not extend to any free resources or non-commercial interactions. All references to services in this document relate exclusively to the media feed operations described above.

Prices, Currencies, Taxes, and Additional Charges

All prices displayed on the site are quoted in British Pounds Sterling unless otherwise stated. Prices are subject to the prevailing rate of Value Added Tax at the standard UK rate where applicable. Any additional charges such as overtime fees for extended live broadcasts, equipment hire supplements, or third-party transmission costs will be itemised separately before payment is requested. Currency conversion fees may apply if a client chooses to pay from an account denominated in a currency other than sterling; such fees are the responsibility of the client and are not controlled by famerixly. Price lists are reviewed periodically and changes will be communicated in advance for any ongoing service agreements.

Accepted Payment Methods, Authorisation, and Security

Payments may be made by bank transfer, major credit and debit cards, or other electronic payment platforms supported at the checkout stage. All card transactions are processed through secure payment gateways that comply with PCI DSS standards. Payment authorisation occurs in real time and funds are reserved until the order is confirmed. famerixly does not store full card details on its own servers. Clients authorise the use of their chosen payment method at the time of booking and acknowledge that certain services may require an initial deposit or staged payments according to the project timeline.

Order Confirmation and Formation of Contract

A contract is formed only when famerixly issues a written confirmation following receipt of a completed booking form and cleared payment or deposit. Until that confirmation is sent, no binding obligation exists on either party. The confirmation will restate the scope of work, agreed dates, total price, and payment schedule. Any subsequent variations to the service must be agreed in writing and may result in revised pricing or cancellation of the original terms.

Cancellation Rights and Applicable Periods

Under UK consumer protection rules, clients who are consumers have the right to cancel certain contracts within 14 days of the date the contract is concluded, provided the service has not yet begun. For services that are due to start within this cooling-off period, the client must expressly request early performance, which will result in the loss of the cancellation right once performance has started. Corporate clients operating in a business capacity do not benefit from the same statutory cooling-off period. Cancellations must be notified in writing to the contact details provided at the end of this policy.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available only where the service has not been performed or where performance has been prevented by circumstances attributable to famerixly. Deposits paid for reserved broadcast slots are non-refundable once the slot has been confirmed and third-party resources have been committed. Digital deliverables such as pre-recorded feeds or archived footage are non-refundable once delivered, unless they are demonstrably defective due to technical fault on the part of famerixly. Promotional or discounted rates may carry stricter refund conditions that will be stated at the time of booking.

Step-by-Step Procedure to Request a Refund

To request a refund, the client must submit a written request via the contact form on the site or by email to [email protected]. The request must include the original booking reference, date of service, amount paid, and a clear explanation of the reason for the claim. Supporting documentation such as confirmation emails or evidence of service failure should be attached. Requests will be acknowledged within five working days and processed only if they meet the eligibility criteria set out above.

Inspection, Approval, Rejection, and Notification

Upon receipt of a refund request, famerixly will conduct an internal review of the booking records and any technical logs relating to the service. The client will be notified of the outcome within ten working days. If the request is approved, a refund will be authorised. If rejected, a full written explanation will be provided together with details of any partial credit or alternative resolution offered. All decisions are final once communicated, subject only to the mandatory consumer rights described later in this policy.

Refund Method, Processing Time, and Receipt of Funds

Approved refunds will be returned using the original payment method wherever possible. Bank transfers will be initiated within seven working days of approval. Credit or debit card refunds may take up to fourteen working days to appear on the client statement depending on the card issuer. famerixly accepts no liability for delays caused by third-party financial institutions. The client will receive written confirmation once the refund has been processed.

Special Rules for Digital Content, Subscriptions, and Services

Where services involve the supply of digital content such as custom video feeds or live signal streams, the right to cancel is lost once download or streaming has commenced, provided the client has given prior express consent to immediate performance. Subscription-style service agreements are billed in advance and are non-refundable for the current billing period except where the service is terminated due to breach by famerixly. Promotional offers are subject to the specific terms stated at the time of acceptance and generally exclude refunds once the promotional period has begun.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, the client will be notified immediately and given the opportunity to provide alternative payment details within seven days. Duplicate charges will be investigated and refunded automatically where verified. Any chargeback initiated by the client will result in an administrative review and may lead to suspension of further services until the matter is resolved. Suspected fraudulent activity will be reported to the relevant authorities and may result in immediate cancellation of the booking without refund.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects the statutory rights of consumers under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. Where services are found not to be of satisfactory quality or not as described, consumers retain the right to repair, replacement, or refund regardless of the terms set out above. These rights cannot be excluded by contract.

Contact Route, Policy Changes, and Last-Updated Date

Any questions regarding this policy should be directed to [email protected] or by post to Holmbush Road, London, SW15 3LE, United Kingdom. famerixly reserves the right to amend this policy at any time. Material changes will be notified to existing clients with active service agreements at least thirty days before they take effect. The current version of the policy is always available on the website and the date of the most recent update appears at the beginning of this document.